Hotels expect you to take certain things from rooms (travel-sized toiletry bottles are fair game, for example). But when guests start to steal bigger items, that’s when it crosses the line into theft—and why hotels will put a little notice in the room letting you know that if the robe goes missing, it will be added to your bill at checkout.
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The luxury hotel and spa guide Wellness Heaven surveyed 1,157 hotels to determine what the most commonly stolen items are. The top five: towels, bathrobes, hangers, pens, and cutlery.
Stealing soaps or pens seems harmless for many hotel guests, however, some are so bold that they carry TVs, pianos, mattresses or even stuffed animals out of the hotel. Wellness Heaven has asked 1,157 hoteliers which items are most commonly stolen. In particular, we observe a striking difference in the theft behavior between guests in 4-star and 5-star hotels.
The main result of the study: the overwhelming majority of guests steal towels and bathrobes – perhaps as a goodie for the next spa break? These two objects of desire are closely followed by hangers, pens, and cutlery. In addition to these "ordinary" items, there is a number of spectacular outliers that suggest a brisk imagination of the delinquents:
The main result of the study: the overwhelming majority of guests steal towels and bathrobes – perhaps as a goodie for the next spa break? These two objects of desire are closely followed by hangers, pens, and cutlery. In addition to these "ordinary" items, there is a number of spectacular outliers that suggest a brisk imagination of the delinquents:
A Grand Piano
A hotelier from Italy: "Once I walked through the lobby, I noticed that something was missing, and soon after I learned that three unknown men in overalls had taken away the grand piano, and it never reappeared, of course."
Bathroom Fittings
Highly skilled craftsmanship was required of those guests who managed to steal bathroom fixtures, the head of a rain shower, a hydromassage shower, a toilet seat, a drainpipe or even an entire sink, as reported by a Berlin hotel.
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